44 Hours
27 Opportunities


Fort Worth, Texas
My Story
I have worked in Corporate America and Retail sector for almost 15 years.
I can set up Desktop computers, printers, Laptops, email accounts.
-I can type 65 WPM, Proficient with Microsoft Windows 8 and 10, Microsoft Office Suite 2013. I am also Internet, email and Social media proficient.
I have quality customer service, technology support and Management experience. -Excellent written and verbal communication skills. Comprehensive knowledge of problem incident tracking, problem resolution in a Windows Server Enterprise, VM Ware/Cloud and Unix/Linux I.T environment. I have experience ·
System administration, monitoring and support of Windows 2008,2012, HP Servers, Linux and Unix servers in a Network Operations Center. Experience with Active Directory, Exchange 2010, 2013 and Citrix VPN.

Work experience for companies listed below:
Artech/VZ. –Fort Worth, Texas (04/2015-Present)
Infrastructure Change Administrator/Problem Manager
Schedule all I.T. Infrastructure changes submitted and accepted into the Change Management lifecycle. .
· Interface with tier 2/3 level Engineering groups for production change request and ensure they are progressed while applying problem solving techniques to resolve incidents and track problem change records using Remedy/SDP ticketing tool.

IBM-Service Delivery Incident Manager

· Perform Incident management, Problem Management escalation and adhere to Change Management compliance. Assist in facilitation of the weekly Change Advisory Board meeting. Support Windows 2003/2008/2013 and LINUX /AIX groups by auditing infrastructure scripts that affect production. Follow and contribute to ITIL Best Practice of Change Control;

JCPenneys Headquarters:
Maintain the availability and integrity of all mission-critical business systems for Windows, UNIX/AIX, Linux, and VMware ESX environments.

I wish to Volunteer to help others succeed and give back to my community in a positive way.

My Upcoming Opportunities

Trans Prisoner Letter Writing
Civil Rights
TPI advocates for trans and gender diverse persons in the prison system, focusing on Texas prisons. We see on average over 150 letters received and sent each month. This work is crucial to helping trans persons remain safe in the prison system. Learn More
Dallas, TX
Dec 14, 2017
3 Hours
4 Needed
I Want To Help!
Donation Processing
The Joseph Storehouse is looking for Volunteers! There are several different areas of opportunity to help make a difference! Learn More
Haltom City, TX
Dec 14, 2017
2 Hours
15 Needed
I Want To Help!
Computer Literacy Lab Assistant
Education: Adult
Assist our certified instructors and provide a more intimate classroom experience for our students as a Computer Literacy Classroom Assistant. Volunteers needed weekly M-F between the hours of 8:00 am and 4:00 pm. Learn More
Dallas, Texas
Dec 14, 2017
4 Hours
5 Needed
I Want To Help!
Spend Time With Hospice Patients and Their Families
We are seeking a volunteer to spend time with one of our patients in Keller, TX, on Sunday mornings so that their caregiver can attend church. Learn More
Keller, TX
Dec 17, 2017
3 Hours
1 Needed
I Want To Help!