Fort Worth, Texas
My StoryI have worked in Corporate America and Retail sector for almost 15 years.
I can set up Desktop computers, printers, Laptops, email accounts.
-I can type 65 WPM, Proficient with Microsoft Windows 8 and 10, Microsoft Office Suite 2013. I am also Internet, email and Social media proficient.
I have quality customer service, technology support and Management experience. -Excellent written and verbal communication skills. Comprehensive knowledge of problem incident tracking, problem resolution in a Windows Server Enterprise, VM Ware/Cloud and Unix/Linux I.T environment. I have experience ·
System administration, monitoring and support of Windows 2008,2012, HP Servers, Linux and Unix servers in a Network Operations Center. Experience with Active Directory, Exchange 2010, 2013 and Citrix VPN.
Work experience for companies listed below:
Artech/VZ. –Fort Worth, Texas (04/2015-Present)
Infrastructure Change Administrator/Problem Manager
Schedule all I.T. Infrastructure changes submitted and accepted into the Change Management lifecycle. .
· Interface with tier 2/3 level Engineering groups for production change request and ensure they are progressed while applying problem solving techniques to resolve incidents and track problem change records using Remedy/SDP ticketing tool.
IBM-Service Delivery Incident Manager
· Perform Incident management, Problem Management escalation and adhere to Change Management compliance. Assist in facilitation of the weekly Change Advisory Board meeting. Support Windows 2003/2008/2013 and LINUX /AIX groups by auditing infrastructure scripts that affect production. Follow and contribute to ITIL Best Practice of Change Control;
Maintain the availability and integrity of all mission-critical business systems for Windows, UNIX/AIX, Linux, and VMware ESX environments.
I wish to Volunteer to help others succeed and give back to my community in a positive way.
My Upcoming Opportunities This volunteer is not currently signed up for anything upcoming.