AnimalsDomestic Animals

Inbox Coordinator

As an Inbox Coordinator within our Alumni Department, you'll be in charge of following up each of our adoptions and keeping communication open to adopters. By giving them support they need, you'll be doing a huge part to decrease returns of pets.
Aug 21, 2019
0.5 Hours
73 Needed

More Details

Making Dallas a No-Kill city is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. As an Inbox Coordinator within our Alumni Department, you'll be in charge of following up each of our adoptions and keeping communication open to adopters.  By giving them the support they need, you’ll be doing a huge part to decrease returns of pets.

Team: Alumni

Reports to: This position reports to the Alumni Director.

Works with: Alumni volunteers work directly with the Alumni Director and other members of the Alumni Team.  They will also initiate and maintain communication with our adoptive pet parents.

Responsibilities:

  • Follow-up all adoptions by email (in some cases phone)

  • Track all conversations and updates in Slack (team organization application)

  • Learn balanced training techniques and how to communicate to adopters

  • Provide training resources and other needed information to adopters

  • Assist with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values


Qualifications/Skills:

  • Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare
  • Knowledge of dog behavior an absolute must!
  • Knowledge of cat behavior a bonus, but not required

  • Must have a HS diploma/GED with some animal rescue or companion animal training experience

  • Ability to work virtually (via Slack, phone, email)

  • Ability and willingness to continuously develop and enhance the after-adoption process and follow-up program

  • Must be self-guided and comfortable with doing research

  • Excellent time management skills, ability to keep to deadlines

Dallas Pets Alive! Musts:

  • Excellent oral and written communication skills to maintain professional level correspondence at all times

  • A motivational, can-do attitude to represent DPA in a positive manner to our supporters and the general public

  • A problem-solving mindset to handle and diffuse challenging situations in a professional manner

  • A love for animals and dedication to the cause of animal welfare

Time Commitment: Approximately 10 hours per week, might be less.

Share this volunteer opportunity!