AnimalsDomestic Animals

Counselors and Resource Providers for Citizens Surrendering their Pets

The PASS Program involves working with citizens who feel they need to give up their animals at the shelter and help them find alternatives from low-cost training and vet care to temporary boarding solutions - and everything in between!
Aug 21, 2019
0.5 Hours
370 Needed

More Details

Making Dallas a No-Kill city is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. As a PASS In-Person Volunteer, you'll help keep animals in their homes by seeking alternatives with citizens who feel they need to surrender their pets to the shelter.

Team: PASS

Reports to:  The PASS Director

Works with: This opportunity would involve interaction with the general public, other PASS volunteers, the PASS Director, shelter employees and other members of Dallas Pets Alive! (DPA) leadership.


  • Assisting citizens who are at-risk for surrendering their pets to Dallas Animal Services, by seeking alternatives (i.e. low-cost vet care, training, temporary boarding solutions, rehoming resources, etc.) 

  • If animals are surrendered, communicating with DPA Rescue team to network for potential DPA fosters

  • Entering information about citizens and animals assisted in tracking system

  • Following up with citizens as needed

  • Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values


  • Must be at least 18 years of age

  • Ability to attend PASS online training is required before volunteering

  • Must exhibit compassion for individuals considering surrender of their pet

  • Google Drive experience preferred but not required

  • Counseling, social work or rescue experience helpful

  • Bilingual language ability helpful but not required

  • Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Dallas Pets Alive! Musts:

  • Excellent oral and written communication skills to maintain professional level correspondence at all times

  • A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public

  • A problem-solving mindset to handle and diffuse challenging situations in a professional manner

  • A love for animals and dedication to the cause of animal welfare

Time Commitment: 3-4 hours per month.  PASS is at Dallas Animal Services Saturdays and other days of the week that there are volunteers willing to help.  A volunteer can work more than one shift during the same day if desired, however this is not a requirement.

Share this volunteer opportunity!