Behavioral and Mental Health

Become a Mental Health Navigator!

Mental Health Navigators will respond to incoming calls and offer mental health information, resources, and encouragement. No professional mental health experience is required. The Foundation provides a comprehensive training course.
Jan 26, 2019  3:00PM
3 Hours
2 Shifts Available
Volunteers Who Stepped Up
  • Alyssa Thomason
  • Aryela Jules
  • Glinda Shaffer
  • Liz Collins
  • Sarah May
  • areli sanchez

More Details

The Here For Texas Mental Health Navigation Line is a non-clinical service dedicated to educating, informing and offering support to individuals seeking information about mental health services and resources. Our mental health navigators will consist of volunteers and staff we will train in case management and mental health education.

Our goal is to make life-changing and life-saving connections between people who need mental health resources and the professionals who provide services.

Responsibilities of Mental Health Navigators

  • Answer calls for help regarding mental health information and resources.
  • Collect pertinent information to assess needs and develop an action plan with the caller.
  • Provide information about mental health conditions and treatment strategies.
  • Document caller information, mental health concerns, and services provided.
  • Follow up with callers to assess progress.


A Mental Health Navigator must be:

  •  At least 18 years of age
  • Computer proficient
  • Able to master the case management software and telephone system
  • Comfortable talking on the phone
  • Able to discuss difficult, complex topics
  • Able to comply with confidentiality and legal requirements
  • Able to work in a team environment
  • A quick learner and able to adapt to new challenges
  •  An active listener
  • Able to communicate with empathy
  • Willing to provide an empathetic ear to individuals from diverse cultural backgrounds, religious beliefs, and age groups, including adults, youth, family members, professionals and community agencies


28 hours of classroom training

Weekday training dates are available. 

Time Commitment

After the training is complete, volunteers are asked to serve a minimum of six hours per month (two 3-hour shifts, or one 6-hour shift) for at least six months. At this time, shifts are available Monday through Friday between 12:00 p.m. and 6:00 p.m.

Grant Halliburton Foundation staff is dedicated to creating a fulfilling and effective volunteer opportunity for you. Thank you for your commitment to our community!

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